ETHOLOGY

We help our clients exceed customer expectations

PRET A MANGER

An app-etite for customer engagement

FELD ENTERTAINMENT

Delivering surprise and delight... through data

We help our clients exceed customer expectations and stay ahead of the competition. Customer Experience is the next competitive battleground, where businesses are won and lost. Whilst it can appear daunting, our proven techniques help identify where to focus and simplify what to action - whether that’s transformational change or a swift remedy.

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FOUNDATION

Start your CX journey, or evolve and improve. We’ll consider the whole of your business, understand the needs, motivations and behaviour of your customers, and improve your customer journey.

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CX COMMS

Open and maintain a meaningful dialogue with customers. We’ll optimise the communications that shape your Customer Experience, creating engagement models that increase customer advocacy over time.

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DIGITAL PLATFORMS

Create intuitive online journeys and interfaces that are a joy for your customers to use. We’ll also recommend the right systems architecture to make ‘digital’ work harder for your business, and your customer.

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EMPLOYEE ENGAGEMENT

Understand your workforce and what will motivate them to grow with your business. We’ll develop strategies to communicate, engage, motivate and retain employees.

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DO YOU MAKE THE GRADE?

Use the Ethology Experience Quotient (EXQ) to find out where your brand delivers delight or falls flat.

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WHAT'S YOUR CHALLENGE?

We're a team of experienced CX Consultants based in London, Norwich, Singapore and Kuala Lumpur. Get in touch to see how we can help you.