ETHOLOGY

We help our clients exceed customer expectations

PRET A MANGER

An app-etite for customer engagement

FELD ENTERTAINMENT

Delivering surprise and delight... through data

We help our clients exceed customer expectations and stay ahead of the competition. Customer Experience is the next competitive battleground, where businesses are won and lost. Whilst it can appear daunting, our proven techniques help identify where to focus and simplify what to action - whether that’s transformational change or a swift remedy.

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EXPERIENCED CX CONSULTANTS

End-to-end design and delivery of CX projects by experienced consultants well versed in managing both internal and market-facing aspects of customer experience.

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TECHNOLOGIES & DATA

Intelligent deployment of behavioural modelling, data science, systems architecture and integration, we deliver platforms and assets that create powerful, connected customer experiences.

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CREATIVE & INNOVATION

Embracing not just innovation, but applying flair to the ‘normal’, those aspects of CX that are process driven but have the potential for impact. We drive creative thinking at every touchpoint.

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CORE USER EXPERIENCE

Ethology’s UX heartland offers state-of-the-art user research techniques, usability auditing and testing, and enhanced UX development thinking at every touchpoint.

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DO YOU MAKE THE GRADE?

Use the Ethology Experience Quotient (EXQ) to find out where your brand delivers delight or falls flat.

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WHAT'S YOUR CHALLENGE?

We're a team of experienced CX Consultants based in London, Norwich, Singapore and Kuala Lumpur. Get in touch to see how we can help you.